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This consumer research highlights the adoption of traditional and emerging connected devices. It provides an overview of customer-reported problems with their connected devices and identifies the leading issues faced by consumers when using various connected devices. This 360 View examines the consumer appetite for self-help, professional, and premium support services, as well as consumer adoption of extended warranty services.

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Publish Date: 3Q 2017

Slides: 119

Authored By:
Patrice Samuels - Sr. Manager, Market Research
Katherine Li - Data Analyst
Dina Abdelrazik - Contributing Analyst
Yilan Jiang - Senior Director of Consumer Analytics
David Mitchel - Research Analyst

Published by Parks Associates
© July 2017 Parks Associates | Addison, Texas 75001

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.
 

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