This 360 View highlights the adoption of traditional and emerging connected devices. It provides an overview of customer-reported problems with their connected devices and identifies the leading issues faced by consumers when using various connected devices. The research examines consumer appetite for self-help, professional, and premium support services, as well as consumer adoption of extended warranty services and the impact of broad adoption of smart home devices on support services.

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Publish Date: 3Q 2018

Slides: 103

Authored By:
Patrice Samuels - Sr. Manager, Market Research
Yilan Jiang - Senior Director of Consumer Analytics
Katherine Li - Data Analyst

Published by Parks Associates
© September 2018 Parks Associates | Addison, Texas 75001

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

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