Parks Associates recently published a new whitepaper that explores strategies for effectively providing technical support services to the rapidly expanding Internet of Things market. The whitepaper, titled “The Internet of Things: Implications for Support Services and Solutions,” is sponsored by Support.com and provides key insight into the state of today’s tech support market.

Parks Associates data revealed in the study includes:

• The number of households that now have a connectable device that is actually connected to the Internet
• How many U.S. broadband households own at least one connected entertainment device
• The percentage of devices that support remote access today
• The number of broadband householders that have privacy concerns about smart home systems

With the growing network of connected devices in broadband households, the ability to resolve problems remotely will provide support providers competitive advantages. It is important, therefore, that the tools developed or acquired for remote services be extensible to other devices in the home.

Download your complimentary copy of this whitepaper today: www.parksassociates.com/whitepapers/iot-support

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