Parks Associates research shows 50% of smart home device owners regularly experience problems with at least one of their devices.

As consumers embrace new technologies, problems stemming from user unfamiliarity, immature technologies, and a lack of industry standards challenge the seamless integration and usage of these solutions. Lack of device interoperability and poor integration of cloud and mobile applications can also add to consumer frustrations as they add new connected devices to their home.

Join Parks Associates and Support.com on September 22 for a complimentary industry webcast, where you will learn:

• Impact of IoT on consumer support needs
• Current challenges to consumers and companies in the connected home and consumer IoT
• Factors driving re-evaluation of the traditional model of support
• New models of support that improve customer experiences, expand brand loyalty, and drive product adoption
• Importance of analytics in guiding the support experience

Reserve your seat for this complimentary webcast by clicking here.

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