Webcast - Launching a National SMB Technical Support Service Business: Best Practices

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Complimentary Webcasts, Co-hosted by PlumChoice and Parks Associates

The market opportunity for delivering technical support services to the small- and medium-sized business market is sizable. Parks Associates forecasts that U.S. revenues will grow from $9.6 billion in 2011 to more than $20 billion by year-end 2015.

The early market entrants in this space have experienced great success; however, the overall market penetration is still low and represents substantial opportunities for service providers to launch national SMB technical support solutions.

This webinar examines best practices for launching a national SMB technical support service, focusing on these questions:

• What is the appropriate mix of services to offer?
• What is the appropriate combination of remote, call center, and on-site services?
• What pricing models work best for the SMB market?
• What are best practices in marketing technical support services to SMBs?