This research provides insight on technology adoption and needs among SMB owners, with a specific focus on connectivity, IoT devices, and services. It examines the changes taking place because of reduced budgets and broad-scale shifts to work from home.

Quantifying New Demand for Tech

Small-to-medium businesses (SMBs) have a new and heightened need for access control, energy management, and tools to monitor their staff, inventory, and buildings.

New security applications and services stemming from cloud-based and video verification solutions give SMBs insight into the metrics and real-time analytics of their operations.

The market pressures SMBs have faced this year place new priorities on energy management and savings and technologies that can streamline operations and combine risk-management with potential insurance savings. The changing work environment means that managing and securing their networks, and their ever-growing portfolio of end-user devices, are top priorities. SMBs are increasingly turning to ISPs for Wi-Fi management, network security, and other value-added services (VAS).