This research provides insight on technology adoption and needs among SMB owners, with a specific focus on connectivity, IoT devices, and services. It examines the changes taking place because of reduced budgets and broad-scale shifts to work from home. Quantifying New Demand for TechSmall-to-medium businesses (SMBs) have a new and heightened need for access control, energy management, and tools to monitor their staff, inventory, and buildings. New security applications and services stemming from cloud-based and video verification solutions give SMBs insight into the metrics and real-time analytics of their operations. The market pressures SMBs have faced this year place new priorities on energy management and savings and technologies that can streamline operations and combine risk-management with potential insurance savings. The changing work environment means that managing and securing their networks, and their ever-growing portfolio of end-user devices, are top priorities. SMBs are increasingly turning to ISPs for Wi-Fi management, network security, and other value-added services (VAS). A survey of technology decision-makers at SMBs on the following:
Survey of 1,000 technology decision-makers at SMBs with between two and 100 full-time and part-time employees. SMBs must have a physical location with external entrances. |
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