This whitepaper examines how support strategies are critical to any company operating in the Internet of Things market.

Topics

• Adoption trends for smart home, connected healthcare, and home entertainment devices
• Impact of connectivity and the IoT on the technical support market
• Current challenges to IoT growth, including interoperability issues and low consumer familiarity
• Technical problems consumers face during setup, installation, and daily use of connected devices
• Consumer preferences for traditional and new support channels, including social media and video calling
• Key industry recommendations for utilizing data generated by connected devices to support consumer