PlumChoice, Inc., the leader in specialized technical services for the cloud and the Internet of Things (IoT), today announced ConnectedHome Expert, a turnkey, end-to-end service that enables IoT makers, solution providers, and resellers to drive product adoption and build brand loyalty by helping consumers select, install, use, integrate and optimize smart devices within their home technology environments.

With ConnectedHome Expert, IoT providers can expedite their go-to-market and eliminate the hassle of launching and executing their own device and IoT services. PlumChoice’s broad, device- and brand-agnostic expertise enables providers to serve the whole home technology environment, not just their own products. For smart “thing makers” and providers, PlumChoice’s holistic approach to supporting customers and their technologies helps reduce no-fault-found returns and increase adoption, revenue, customer satisfaction and loyalty.

“Consumers need help with purchase advice, installation and activation, ongoing troubleshooting and updates, and the integration of those ‘things’ within their home technology environments,” said Steve Thompson, vice president of business development, PlumChoice. “It doesn’t start with a ‘fix’ and it doesn’t end with a warranty – if IoT solution providers want users to adopt their products and keep coming back, they need to develop a more comprehensive service program. ConnectedHome Expert is that program.”

ConnectedHome Expert allows organizations to leverage PlumChoice’s end-to-end service expertise to quickly launch, monetize and market value-added support services that increase customer satisfaction and lifetime value. The ConnectedHome service portfolio includes: Expert Advisor, Expert Setup & Go, Expert Solve My Problem, Expert Secure My Network, and Expert Anytime Assist. These services vary by consumer needs and preferred delivery models, like “do it for me” (DIFM), “do it with me” (DIWM) and “do it yourself” (DIY), and they cover an array of smart and mobile devices, as well as cloud apps, wireless networks, computers and laptops.

Consumers and companies who are interested in learning more about ConnectedHome Expert may visitwww.connectedhome.expert for information. PlumChoice executives will also be available at the 2016 CES, in the Z-WavePavilion, booth #21000 at Tech East in the South Hall, and at Parks Associates’ CES Connections™ Summit and networking events to discuss this new service.

For more information, see the full press release.

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