"tech support" articles

We just issued a press release on Tuesday with updated revenue estimates for consumer-oriented technical support services. By some coincidence, this week and last were full of announcements and news regarding new entrants into this space: * On July 13, Flextronics announced that is was resurrecting Firedog as a consumer and business-oriented technical support service. * On Wednesday, Tech Support for Dummies , a new remote service with both one-time and subscription offerings,...

The development of remote online solutions will complement the growing premium tech support industry, including retailers and service providers, by providing improved marketing channels and enhancing automated and live support services. Parks Associates forecasts U.S. revenues in consumer-oriented technical support services will approach $5 billion by 2014, with roughly 50% of the revenues coming from remote technical support services. The development of remote services across a...

A 3D TV? A smartphone? A smart meter? Digital Lifestyles: Outlook 2010, a new industry report focuses on the consumer, with an emphasis on expanding and enhancing user experiences in communications, entertainment, support, and connectivity. This report provides analysis, forecasts, and industry and consumer drivers for a variety of digital lifestyle categories including: Access Services, Television Services, Mobile Services and Devices, Digital Media and Gaming, Trends in...

Parks Associates reports TV Everywhere services are gaining popularity, with over 40% of U.S. broadband households very positive on these services, which will be a prominent topic at the upcoming CONNECTIONS™: The Digital Living Conference and Showcase . CONNECTIONS™ includes multiple sessions on New Media and Digital Content:   TV Everywhere and Online Video Mobile Internet and Cloud Services Trends in User Interfaces TV...

Register today for the Parks Associates March 18th webcast, Enhancing Remote Customer and Technical Support, sponsored by PlumChoice and support.com . Kurt Scherf, VP, Principal Analyst, Parks Associates, will discuss the evolution of the support market - including consumer electronics, home computer and networking configuration, and a variety of maintenance, diagnostics, and troubleshooting services. Parks Associates estimates that revenues for remote tech support services have...

While the Mobile World Congress was abuzz with smartphones, operating systems, and apps, I was following announcements related more to enhancing mobile support applications. Given the interest in this space expressed to me during some CES meetings, mobile support is an area that we are adding to our digital home tech support coverage. I would classify the mobile support offerings into three categories: * Mobile security: These features can include "safe browsing" and...

In a press release that we issued last week, we stated that the European market for digital home technical support services was wide open, as consumers tend to look at a variety of potential providers - retailers, independent companies, PC OEMs, and broadband providers - to solve PC and other home technology problems. These results come from our Customer Support in the Digital Home: Europe study. Ziggo has now launched a tech support service in The Netherlands . Service Plus includes...

Service providers will see a quick return on investment and be able to build new profits through residential gateway (RG) deployments, which will account for over 50% of all global home networks by 2013, according to Connected Home: Global Outlook. This new report from international research firm Parks Associates finds U.S. broadband households with a home network from their service provider show a spike in interest in enhanced services such as home network tech support, managed...