New data shows that connected home device users experience problems with their various devices anywhere from a few times a month to almost daily. However, only slightly more than half of these consumers have a protection plan or service in place for a single device.

As the Internet of Things and smart devices in homes become more commonplace, it's time for solution providers and support teams to put strategies in place to solve these problems.

On Thursday, February 20, Parks Associates and Support.com will co-host a complimentary webcast for service providers and customer support staff called "Supporting the Connected Home: Preventing the Internet of Broken Things." This webinar will provide more information about new research, tools, and strategies companies can use to leverage

Patrice Samuels, Research Analyst at Parks Associates, will be joined by James Morehead, Vice President of Product Management at Support.com. The webcast will take place at 1 p.m. CST (11 a.m. PST) on Thursday, February 20.

For more information on to register for the event, click here.