DIY and smart home products are adding opportunity and volatility to the market for professionally monitored security and driving changes in the home security business. These solutions offer consumer advantages with lower-cost and contract-free monitoring options that attract new consumers. In the COVID-19 environment, direct-to consumer sales of DIY systems and do-it-with me services offered by dealers have provided a means to keep doing business. However, adopting these new offerings without eroding the base of traditional customers requires careful navigation of the current business environment.