A survey conducted by researcher Parks Associates on behalf of the Femto Forum, which represents mobile operators and vendors of wireless systems, also found that femtocell services could reduce churn and improve customer satisfaction. Although the study was commissioned by a group with a vested interest in the success of femtocells, similar sentiments are emerging from Europe. Vodafone, which launched one of the world’s first major commercial femtocell services in the United Kingdom in July 2009, has reported a significant drop in churn and is now deploying the technology in other European countries.

From the article, "Femtocell Technology Gains Mass Appeal for Mobile Broadband" by Philip Hunter
 

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