Join Parks Associates and PlumChoice for a complimentary webcast Thursday, September 15, 1 p.m. CT. Presenters Josh Clifford, Vice President & General Manager, Business Services, PlumChoice and Kurt Scherf, Vice President & Principal Analyst, Parks Associates will examine the best practices for launching a national SMB technical support service and will focus on the following questions:

What is the appropriate mix of services to offer?
What is the appropriate combination of remote, call center, and on-site services?
What pricing models work best for the SMB market?
What are best practices in marketing technical support services to SMBs?

The market opportunity for delivering technical support services to the small- and medium-sized business market is sizable. Parks Associates forecasts that U.S. revenues will grow from $9.6 billion in 2011 to more than $20 billion by year-end 2015.

The early market entrants in this space have experienced great success; however, the overall market penetration is still low and represents substantial opportunities for service providers to launch national SMB technical support solutions.