Approximately one-half of smart home device owners experience problems when setting up their devices, according to Parks Associates research.

Consumers continue to rely on operators for the majority of home networking solutions and expect simplified user experiences across multiple interfaces from setup to daily operation. By addressing support issues, service providers can become the drivers of the connected home market.

In the infographic below, Parks Associates highlights some of the key findings from its latest whitepaper, sponsored by Calix, Staking a Claim in the Connected Home: Service Provider Solutions. Download your copy today!

Further Reading:

• Traditional Technical Support Services Must Improve Value to Consumers
• Modern Broadband: Impact of Wireless on Fixed-line
• Mobile Service Churn: Managing Consumer Expectations