New White Paper - The Opportunity for National Brands in SMB Technical Support Services
Parks Associates' new white paper, The Opportunity for National Brands in SMB Technical Support Services, developed for PlumChoice, addresses key trends emerging from SMB support offerings: SMB IT expenses; future spending; remote access services; and market opportunities for service providers and other players.
Details the current state and future potential of national technical support services in the SMB market:
• There are roughly 5.7 million U.S. businesses with 1-99 employees.
• U.S. market revenues for SMB technical support services will grow from $9.6 billion in 2011 to $20.1 billion in 2015.
• The average number of computer "workstations" per SMB is around 11.
• 25% of all U.S. SMBs are most interested in: antispyware software, offsite hosting, remote support subscription, and "tune-up" services.
Next: SMB technical support market to exceed $20 billion by 2015
Previous: New Research: Tablets, Cloud-based Services, Smart TV, Wireless Healthcare
Comments
-
Be the first to leave a comment.
Post a Comment
Have a comment? Login or create an account to start a discussion.