Parks Associates has released a new whitepaper titled, “Control the Network, Control the Costs: Solving the Wi-Fi Problem in Home Security,” developed in partnership with Johnson Controls.

New research from Parks Associates shows a growing demand for smart home products through security system providers, but technical challenges with WiFi are pervasive. Fifty-one percent of smart home device owners report they experienced a loss of wireless connectivity.

“Loss of wireless connectivity is the top problem affecting owners of smart home devices, and this has been consistent for the past four years,” says Jennifer Kent, VP, research, Parks Associates. “Interest in network services doubled from 2020 to 2021, and it strongly correlates with the total number of smart home devices owned — the greater the number of devices owned, the higher the interest in these services. Dealers are in a strong position to help support, and consumers show a strong willingness to pay for a bundle of advanced network monitoring services.”

Cutting attrition in half would add additional money to the bottom line, and a simple and more reliable user experience with integrated smart home devices can help retain customers, according to Parks Associates.

From the article, "Research: Security Providers See Growing Demand for WiFi, But Technical Issues Abound" by SSI STAFF.

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