Support.com has become the support partner for many brands including: Comcast, Sony, Time Warner, Symantec, Office Depot, OfficeMax, AOL, Staples, and TrendMicro. Companies partnering with Support.com can charge their customers a few dollars a month for advanced customer service, which can increase customer satisfaction and create brand loyalty. It's especially effective when compared to traditional customer service.

Support.com offers many different services to companies; however, customers typically are not aware they are talking with someone from another company. The company helps to create a new revenue stream for companies as well as expand their customer loyalty through branded services to enhance the experience.

There are two types of customer service, regular and enhanced. With the regular treatment, a customer's experience often starts with a long wait. By the time the problem is solved, the customer is often unsatisfied, which ultimately does not lead to a good relationship with the company. Enhanced customer care is often handled by separate companies like Support.com. These companies fill the role of the customer service provider. Their goal is to solve the customer problem, and also improve the customer's relationship with the company.

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