Support services have become an integral part of the customer’s journey, especially in the Internet of Things. Parks Associates research shows that roughly 50% of those owning smart home devices experience problems with at least one device on a monthly basis. Additionally, smart home products and services will generate an additional seven million tech support requests in 2015.

Parks Associates and Support.com recently partnered together to co-host a complimentary industry webcast that explored new support strategies that will drive success in the IoT. Speakers specifically discussed how creating support strategies at a product’s inception will be a leading factor of IoT success.