Small-to-medium businesses, those with 5 to 500 PC workers, are the engines of the business economy but often exceed their internal abilities to support their hardware and services. The SMB market has extensive revenue opportunities for service providers and resellers who understand its unique challenges and entry barriers. Parks Associates’ Maximizing SMB Channel Opportunities business service provides critical information for those serving or planning to enter this market. This research reveals the internal processes for SMBs and how owners/managers assess and select technical support services. View the Table of Contents from the primary research project SMBs: Tech Support Opportunities. This research service determines key tech-support factors for North American SMBs:
Primary surveys of SMB decision makersSMBs: Tech Support Opportunities - 4Q 2012 SMB Survey - View Table of Contents
Selection of Industry Reports
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