- Smart Home Products and Services
- CE Devices and Mobility
- Residential Security
- Broadband and Entertainment Services
- Smart Energy Management
- Entertainment Content
- Wellness and Independent Living
- Global Connected Living
- Support Services
Core Research Areas
Related Research
Primary ResearchSubscribe TodayThe Parks Points newsletter features all aspects of our research, including smart home, IoT devices, entertainment and digital media, security, energy, health, and consumer data. Subscribe Now | Small Business Tech Support: Small Target, Big MarketDownload Table of Contents (PDF) The Bottom Line Dashboard 1.0 Introduction 1.1 Key Questions Addressed 1.2 Scope 1.3 Data Sources for this Report 1.4 Company Briefings for the Report 2.0 State of the Market 2.1 Defining the SMB Market 2.1.1 The Evolution of the Small Business Market 2.1.2 Very Small, or MicroSMBs 2.1.3 Non-employer firms 2.1.4 Nonprofits and Charities 2.1.5 Number of locations 2.2 Definition of the Technology Environment 2.3 Hardware and Equipment Spending 3.0 Major Tech Support Issues Facing SMBs 3.1 Bring Your Own Device (BYOD) 3.2 Supporting the Network 3.3 Moving into the Cloud 3.4 Additional IT Issues Facing SMBs 4.0 The Challenge of Selling SMB Tech Support 4.1 Refining and Educating the Market 4.2 Recommendations and Reputations are Key 4.3 SMBs Turn to Independent Tech Support Firms 4.4 Business Models are Evolving to Reach SMBs 4.5 Low-Hanging Fruit for Service Providers 4.5.1 Cox Communications Tech Solutions Program 4.5.2 Comcast’s Signature Support 5.0 Forecasts 5.1 Forecast Methodology 5.2 Computer Set-up 5.3 Technology Support 5.4 Technology Support Subscriptions 5.5 Server Support 5.6 Backup Services 5.7 Summary of Support Service Revenues 6.0 Implications and Recommendations 6.1 Implications 6.2 Recommendations Glossary Index
SMBs in the U.S. that employed 1-99 persons Publish Date: 4Q 2012 Pages: 59 Authored By: -
© December 2012 Parks Associates Printed in the United States of America.
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