"webcast" articles

Parks Associates will be presenting new insights into the OTT video market in an upcoming complimentary webcast, " OTT Services: Moving from Sideline to Primetime ." The webcast will take place on Thursday, March 27, at 11 a.m. (PST). While OTT video services are considered disruptors to the TV industry, they are now more increasingly disrupting the traditional video market. Parks Associates research shows that U.S. broadband households are more frequently turning to...

The webinar that Parks Associates is giving on Thursday, February 20 ( Supporting the Connected Home: Preventing The Internet of Broken Things ) has some very interesting topics. I’m particularly intrigued by areas such as new innovations and tools for customer support. As I study the technical support/call center space, I think that these areas are of critical importance, as they will determine how satisfied customers are with the support they receive AND they will determine the...

Virtual care programs and telemonitoring platforms are at the heart of the connected health industry. Allowing patients to stay on top of their health goals while remaining in contact with physicians and healthcare professionals, telehealth solutions provide solutions for patients looking for convenient, connected care. New Parks Associates research finds that over a quarter of U.S. households have used some type of virtual care communication tool in the past 12 months. This figure...

New data shows that connected home device users experience problems with their various devices anywhere from a few times a month to almost daily. However, only slightly more than half of these consumers have a protection plan or service in place for a single device. As the Internet of Things and smart devices in homes become more commonplace, it's time for solution providers and support teams to put strategies in place to solve these problems. On Thursday, February 20,...

Parks Associates, HIMSS , and Intel-GE Care Innovations ™ are co-hosting an upcoming webinar, " Extending Care to Drive Behavior Change ," on Thursday, February 13 at 2p.m. EST (11am PST). As the demand for healthcare increases, the need for providers to offer tailored services to patients becomes increasingly important. New initiatives in telehealth and remote care provide expanded services to patients while decreasing costs for providers.Additionally, new next-gen...

Parks Associates and Lowe’s are co-hosting a complimentary webcast, "Partner or Compete: Utility Decisions on Home Energy Management” on February 4 at 1 PM CST. The market for home energy management (HEM) offerings is expanding, bringing in new players and more options to consumers. This webcast presents new research and strategies to transform energy solutions into mass-market offerings through bundling and partnership opportunities. It also examines the role of...

Parks Associates will host an industry webcast, Content, Connected CE, and the Smart Home: 2014 Trends , on December 12 at 1 PM CST. Companies in the connected home space will have unprecedented opportunities in 2014 to expand the capabilities of their solutions. The upcoming 2014 International CES will feature a variety of products and announcements for new connected offerings that have implications across multiple industry categories, while new tools in data analytics are...

Parks Associates and Support.com are hosting a complimentary webcast, “Evolving Technical Support for the Connected Home” on November 19 at 1 PM CST. The digital landscape of consumers’ homes, enabled by the Internet of Things, is growing rapidly more complex as home automation and security, medical monitoring, and mobile devices join traditional computing and entertainment devices on home networks. Technical support services, free and paid, are playing an...