Tech Support and SMB Analyst Profile: Patrice Samuels

Friday, December 19, 2014

Patrice Samuels studies digital home technical support services across global markets, with a focus on market trends, business models, and provider strategies. In addition to exploring events and disruptions in the technical support space, she examines pay-TV and broadband services in North America and Europe, digital media, and digital music services.

Industry Expertise: Television Services, Broadband Services, Technical Support Services, International Markets, Digital Music

Patrice will be moderating the panel "Consumer Support in the Internet of Things" during the sixth-annual CONNECTIONS Summit at CES, hosted by Parks Associates January 6, 2015. Speakers on the panel include:

Sampath Gomatam, SVP of Product, Support.com
Larry Gordon, President, iYogi
Chris Rezendes, EVP and Chief Sales Officer, CSS Corp
Ratul Sengupta, Vice President Client Engagement, Sutherland Global Services
Paul Weichselbaum, Executive Vice President, PlumChoice

For more information on CONNECTIONS Summit speakers and sessions, visit www.connectionssummit.com. To register for the conference, visit the official CES website.

You can follow Patrice on Twitter at @PatriceatParks, and you can follow the CONNECTIONS Summit event at @CONN_Summit and by using the hashtag #CONNSummit15.

Patrice's research with Parks Associates includes:

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Patrice Samuels in the News:

More Connected Devices Means More Support Needed
According to new research from Parks Associates, more than 50% of U.S. tablet and smartphone owners are interested in protective tech support services, despite fewer than 10% having ever experienced a catastrophic problem. According to the survey, 55% of smartphone owners want some service that could protect them from viruses and identity theft...

About 25% of US smart homes experience monthly issues
Roughly 25 percent of US broadband households with smart home devices experience problems monthly, according to a new report from Parks Associates. As a result, interest in tech support services among smart home device owners is strong, 57 percent of consumers with an IP security camera and 58 percent of consumers with a smart electronic door lock...