Parks Associates has released a new complimentary whitepaper entitled "The Future of Support: Intelligence Managing Technology."

This Parks Associates whitepaper examines the opportunities for OEMs, retailers, and digital service providers in offering support solutions for connected devices. 

Parks Associates finds that consumers often view digital service providers as the go-to source for tech support even for problems with computers, home networks, and mobile phones.

The whitepaper covers a wide range of issues important to uncovering support solutions for connected devices.  Some of these topics included in the complimentary whitepaper include: Elements of success in support solutions, current connected device adoption and common problems, risks and rewards in subscriber loyalty and satisfaction, analysis of proactive "Tier 0" solutions, and the key considerations in designing and deploying intelligent support options.

To download the Parks Associates whitepaper, click here.