SMB Tech Support Services

New research examines the shifting SMB landscape caused by COVID-19 and assesses new technological and communication needs

Recent research from Parks Associates’ New SMB Landscape: Devices, Communication, Security, Support reveals nearly 29% of SMBs report their company is at risk of going out of business due to COVID-19. The public health crisis and months of shelter-in-place orders have had a dramatic impact on SMBs in particular. New SMB Landscape: Devices, Communication, ...read more

Industry webinar featuring Comcast and Irdeto examines the changing landscape for SMBs and new opportunities for data security and network management solutions

Parks Associates research finds that 68% of US SMBs are concerned about cybersecurity vulnerabilities at their business locations and 37% are likely to purchase data security services in the next six months. The research firm will host the complimentary webinar “Value-Added Services for the SMB Segment,” sponsored by ...read more

Webinar examines emerging needs for SMBs in COVID-19 work environment and opportunities for data security and network management solutions

Parks Associates research finds 68% of SMBs are concerned about cybersecurity vulnerabilities at their business locations, with 18% reporting an increased need for data security solutions due to the COVID-19 pandemic. Parks Associates is hosting the complimentary webinar “Value-Added Services for the SMB Segment,” sponsored by Irdeto, on ...read more

Parks Associates and F-Secure present step-by-step strategies to deliver peace of mind to connected consumers 

International research firm Parks Associates will address growing consumer and industry concerns about data security and privacy in the home in an upcoming webinar “Solving the Five Security Threats: Complete Consumer Protection,” cohosted with F-Secure, a leading provider of cybersecurity solutions. Parks Associates finds 79% of US broadband households are concerne ...read more

New consumer research examines tech support strategies for connected device landscape

A new industry research report from Parks Associates shows that problems with computing and entertainment devices are declining steadily year-over-year, dropping by more than 50% since 2014. Tech Support Landscape: U.S. Trends and Outlook notes that instead, smart home devices are creating more problems in households. Thirty-four percent of smart home device owners experienced problems with ...read more

IoT research firm announces new reports examining technology needs of SMB markets

Parks Associates announced new primary and industry research today examining the technology needs of SMBs (small-to-medium businesses) in the U.S. market. The international research firm finds that 91% of U.S. SMBs use antivirus/malware protection software and 77% use cloud storage/backup services, although 80% of SMBs have concerns about using cloud-based services.

“Certain benefits of clo ...read more

New research report examines SMB familiarity with and interest in new IT and support services

Parks Associates today announced new SMB tech support research examining the support market for small and medium businesses (SMBs) in the U.S. IT and Support Services for Small Businesses finds that SMBs, which have between 1 and 250 employees, spend only $90 to $150 per month for IT services, including server maintenance, virus protection, and backup services.

“SMBs rely heavil ...read more

New research identifies small business adoption and usage of IT and cloud solutions

New research from Parks Associates finds strong familiarity with standard IT services is low among small businesses (SMBs), including only 28% of U.S. SMBs that are very familiar with cloud-based storage and backup services. Less than 25% are very familiar with remote IT support or network security services, compared to 35% that are very familiar with online payment processing.

“Small bus ...read more