Security Sales

Professional monitoring service providers offering only basic security systems suffer from a poor net promoter score (NPS), while those offering interactive security and smart home systems score more than 50 points higher, Parks Associates reported at Electronic Security Expo (ESX) 2018.

From the article "Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty."

Indicating the continued adoption of smart home products, Parks Associates’ Home Security: Channel Insights reports 75% of home security installations in 2017 included smart control features.

In addition, 90% of U.S. security dealers now offer at least basic interactive services with their systems, 36% report security systems sales with a networked camera and 16% report sales with a smart thermostat.

From the article "3 in 4 Resi Security Installs Included Smart Home Con ...read more

Amazon illustrated its potential entrance into the security space with its recent acquisition of the popular video doorbell manufacturer, Ring. Ring’s reported $1 billion valuation goes beyond its hardware. Parks Associates estimates Ring has a roughly 70% share of the video doorbell market.

Amazon’s purchase includes hardware as well as Ring’s smart home expertise, development abilities, rapid innovation and product development process, and distribution channel development ...read more

Could smart thermostats be the next subsidized security business model? Yes, according to new data from Parks Associates, which reports more than 50% of U.S. broadband households would be willing to pay $5 per month for a smart thermostat service that includes setup, installation, and repair/upgrades.

From the article "Can You Get RMR From Smart Thermostats? New Data Shows Potential" by Jason Knott.

SSI has partnered with Parks Associates for the creation of DIY FYI, a column designed to help dealers keep track of important smart home market developments, what the competition is and whether they want to jump into something they see as a new opportunity.

A number of market developments and trends are impacting the residential security industry and many new solutions were debuted at CES. Traditional security providers are facing increased competition from point solutions ...read more

According to new research from Parks Associates, 40% of consumers with broadband in the United States would purchase at least one home-living service for themselves, including one-third who are interested in a service that alerts family members during an emergency.

From the article "Consumer Interest for In-Home Personal Emergency Service on the Rise, Survey Says."

Completed at year-end, 2017 marked the fifth year Security Sales & Integration has partnered with Parks Associates on the publication’s annual Residential Security Market Report. The results and trends lend clarity as to what to expect moving into the New Year.

From the article "2018 Residential Market Report: Keys for Security Dealers to Conquer the Connected Home" by Scott Goldfine.

More than 60% of broadband households in the United States with a networking router received that device from their broadband service provider, according to a new Parks Associates whitepaper.

Sponsored by Calix, a manufacturer of telecommunications access equipment for service providers, the whitepaper addresses operator strategies to enhance customer premise equipment (CPE) and expand their footprint in the connected home.

From the article "Large Majority of Broadband H ...read more