CED Magazine

Churn isn’t just an issue for traditional pay TV providers. Over-the-top services suffer it as well, of course. Parks Associates revealed OTT data yesterday showing that at the end of 2015, approximately 20 percent of U.S. broadband households had cancelled at least one OTT video service in the last year.

“In some instances, consumers are experimenting with new services, trying a service and cancelling before the trial period ends or within a few months,” Brett Sappington, s ...read more

“Managing consumer expectations is extremely important in a highly competitive marketplace,” Brett Sappington, director of research at Parks Associates says. “If consumers are caught by surprise with additional charges, they will be likely to switch providers out of frustration.”

From the article "AT&T To Add An Unlimited Data Option For Home Internet And Will Better Enforce Overages On Other Plans" by Laura Hamilton.

All data is from the recently released OTT Video Market Tracker from Parks Associates.

“OTT is definitely gaining traction across Europe. We are seeing new OTT video services spring up but not as many as in North America,” Brett Sappington, director of research at Parks Associates, says. “In many parts of Europe, pay TV penetration is lower than the U.S., and European consumers have been reluctant to pay for video in the past due to so many ‘free’ options such as the BBC iPl ...read more

All that promotion around catch-up services is seemingly paying off for service providers. Usage of TV Everywhere, or authenticated video viewing, reached 40 percent of U.S. pay TV consumers in 2015, up from 22 percent in 2013, according to Parks Associates. The research firm’s report Entertainment Habits on Connected CE Devices shows the percentage of respondents watching authenticated video at least once a month is 23 percent.

From the article "TV Everywhere Numbers Are Ri ...read more

While you’re watching “The Walking Dead, have you ever used your phone to settle an argument over the name of that actor who’s currently being pestered by zombies? Ever used your tablet to check stats during a football game?

Chances are good you probably have done something similar, according to Parks Associates, which is reporting findings that 65% of U.S. broadband households engage in at least one second-screen activity on at least a monthly basis. The most common activit ...read more

According to Parks Associates, security cameras are the most popular smart home devices, and more than 40 percent of people who own one access the devices daily or almost daily through an app.

So Xfinity Home customers obsessed with watching what the dog is up to are probably going to be happy to hear that Comcast has unveiled 24/7 video recording today. Oh, and the security benefits of the add-on will probably please them as well. It's a cloud- and motion-based video monito ...read more

Parks Associates unveiled four new reports today, focusing on the Internet of Things (IoT) cloud platforms, broadband provider strategies, the business of streaming music apps, and crossover opportunities between the connected car and the smart home.

From the article "Get Your IoT Research On" by Laura Hamilton.

According to recent research by Parks Associates, 25 percent of the broadband households across the nation find an energy monitoring service “very appealing.”

In more good news for cable operators that offer home automation services, 22 percent were interested in an appliance monitoring service while 26 percent found an HVAC monitoring service very appealing. Parks’ research also found that more than 50 percent of U.S. broadband households would pay $2.99 per month for a bun ...read more