According to Parks Associates, 78% of U.S. broadband households have a home network, which is expected to increase to 95% by 2016, with an average of 4.5 connected devices. The research house believes the explosion in home networking will drive consumer demand for comprehensive tech support.

Patrice Samuels, research analyst for Parks, said: “Nearly 75% of consumers set up new devices on their own, but one-half indicate they would prefer assistance with future acquisitions. Adding new connected devices changes the dynamic of the home network and increases consumers’ need for professional assistance.”

From the article, "78% of Broadband Homes Networked."

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