Those trends will continue, but maybe not fast enough. EarthLink's digitally literate customers are four times as likely to switch to high-speed as AOL's. If the 4 million users go broadband before it starts paying off, EarthLink is finished. Forget picking up customers totally new to the Web. Research firm Parks Associates says just 10% of Americans are still waiting to become Web users.

From the article "Against All Odds," by Chana R. Schoenberger.

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