With new devices proliferating in homes like kudzu spiked with Miracle-Gro, Comcast has launched a new support service to troubleshoot subscribers' in-home connection problems.

According to a 2010 survey by Parks Associates, more than 50 percent of Americans with Internet service look to their broadband provider as their first or second choice in solving their home computer-related technical issues. Additionally, 75 percent of those surveyed prefer to receive all of their technical support services from a single vendor.
 

From the article, "Comcast has your back with subscriber support service" by Mike Robuck

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