According to a 2010 survey by Parks Associates*, more than 50 percent of Americans with Internet service look to their broadband provider as their first or second choice in solving their home computer-related technical issues. Additionally, 75 percent of those surveyed prefer to receive all of their technical support services from a single vendor.

From the article, "Comcast Introduces Xfinity Signature Support in Chicagoland and Central Illinois Market"

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