Kurt Scherf, vice president and principal analyst for Parks Associates, a Dallas market research and consulting firm, said Verizon Communications Inc. and AT&T Inc. already offered tech support services and that Comcast now joined them.

According to a 2010 Parks Associates survey that Comcast cited, more than 50 percent of U.S. consumers with Internet service look to their broadband provider as their first or second choice in solving home-computer technical issues. In addition, 75 percent of respondents surveyed preferred to receive all of their technical support services from a single vendor, the company said.

From the article, "Comcast to launch tech-support service for home computers" by Bob Fernandez

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