Annual U.S. revenues for remote technical support services will grow to $2.6 billion by 2013, according to a new report from Parks Associates. Digital Home Tech Support: Analysis and Forecasts finds that increased demand and technical innovations will allow retailers, service providers, and third-party providers to grow their customer base and increase revenues across an array of support areas, including PC and home networking setup and troubleshooting.

"On-site and in-facility repair services once dominated consumer technical support," said Kurt Scherf, vice president, principal analyst, Parks Associates. "Today, remote support services allow consumers to keep equipment at home while still giving them access to expert assistance. People are already looking for something to solve their digital challenges and are very interested in these offerings."

Scherf said that the creation and use of automated and deep-diagnostic tools are creating greater efficiency and scale. These tools are especially important as retailers and service providers integrate enhanced support services into new products and subscriptions, which will help grow the number of U.S. households with remote support to over 10 million by 2013.

"The use of diagnostic tools and automated software will help providers increase profitability and deliver more proactive services that can help boost recurring subscription revenues," Scherf said.

From the article, "Consumer Demand, Technical Innovations to Push U.S. Revenues for Remote Technical Support Services to $2.6 Billion by 2013"

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