Getting help for a problem PC can be confusing and frustrating. Tech support is costly and impersonal. And often it doesn't fix the problem, or it requires consumers to call multiple times before getting help.

"With the economy [in recession], consumers will choose first to look at fixing their computer problem or optimizing the performance of their PC before buying a new computer," said Kurt Scherf, vice president and principal analyst at Parks Associates, a technology consulting firm.

From the article, "A fix for tech support services"

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