The U.S. tech-support industry makes about $30 billion in annual revenue, according to research by Parks Associates, a consulting firm. And with the growth of the Internet of Things — devices such as thermostats, door locks and hot-water heaters that are connected to the Internet to gather and share data — the need for home-tech service is expected to grow.

Devices such as Dropcam, a Wi-Fi video-streaming camera for home security, aren’t the easiest to set up at home, even for the tech-savvy.

From the article "Geeks on demand: tech support at home" by Heather Somerville.

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