While a majority of broadband homes in the United States now have home network routers, many users experience trouble with their home networks.

Parks Associates says that 78% of U.S. broadband households had a home network router in 2012, up from 54% in 2009, with adoption reaching 95% by 2016.

The international research firm notes consumer demand for connected and mobile devices is fueling adoption of home network devices, which creates new and complex support demands on the connected home.

New layers of complexity

“Tablets, game consoles and smartphones have been incredibly popular, but the influx of connected devices adds new layers of complexity to the connected home,” said Patrice Samuels, Research Analyst, Parks Associates.

“Approximately 35% of broadband households experience home networking problems when trying to sync devices and enable functions.”

We’ve certainly had some with our home network. The router frequently has to be rebooted to allow multiple devices to connect and networking computers is not as easy as it should be.

“In today’s world, customer experience has become paramount to every business’s success,” said James Morehead, Vice President Product Management and Corporate Marketing, Support.com.

“With the wide adoption of wireless networks and connected technology, and the challenges that they are causing for consumers, companies have an opportunity to take customer experience management to the next level through premium support.”

Interest in support services high

Parks Associates research finds 68% of U.S. broadband households are interested in new technical support services.

Over 70% of these consumers would expect this service to address all of their technical problems, highlighting the importance of a comprehensive support solution that covers all of the devices and services on the home network.

The webcast will address home network adoption and usage, common network and device problems, and revenue and partnership opportunities for home network tech support services for service providers, retailers, and manufacturers.

From the article, "Home network problems trouble broadband users."

Previous: Ad recall rates 40 percent on smartphones, 33 percent on tablets

Be the first to leave a comment.

Have a comment? Login or create an account to start a discussion.