Stuart Sikes, of Parks Associates a global market research firm said, “The role of broadband service providers in addressing consumer tech support needs continues to be critical. As the number of devices in connected households increases, so does the need for support services. The incidence of problems with home networks has increased from 31% to 41% of U.S. broadband households over the past three years. The broadband provider is one of the first parties to receive a trouble call, and a comprehensive offering from a major provider such as Telefonica will set a new standard across the continent.”

From the article, "Movistar launches tech support service in Spain, in collaboration with iYogi."

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