Kurt Scherf, VP, Principal Analyst, Parks Associates, and Josh Clifford, VP & General Manager, Business Services, PlumChoice, will address changes in the market and examine unique SMB technology needs and the associated revenue opportunities, support environments, and go-to-market strategies for companies interested in launching support services for SMBs during the complimentary webcast "The Market Opportunity for SMB Tech Support" on June 2 at 2:00 PM EDT/1:00 PM CDT.

Parks Associates’ research finds a significant percentage of U.S. SMBs are likely to look to managed service providers (MSPs) and other vendors, such as broadband service providers and retailers, to provide a full range of support features."When seeking technical support, SMBs are much more likely to seek a national MSP partner that can provide a range of services beyond one-off computer repair," Scherf said.

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