A survey conducted by Parks Associates finds consumer use of tech support has tripled since 2006 thus creating opportunities for service providers, retailers, and third-party providers. One major reason for users turning to tech support is the lack of time and/or expertise to deal with the complications of today's technology, according to Customer Support in the Digital Home.

“Consumers purchasing new technologies have less time and inclination to solve the growing number of technology challenges in the home, while the technology and threats such as viruses and malware have become more complicated,” said Kurt Scherf, vice president, principal analyst, Parks Associates.

This 2009 consumer survey from international research firm Parks Associates reports more than 30 percent of consumers have used in-store or in-home technical support to solve a computer problem, up from ten percent in 2006.

The Customer Support in the Digital Home reported fifteen percent of consumers have used professional tech support for home networking problems, up from six percent in 2006. Parks Associates forecasts U.S. revenues for PC and home networking troubleshooting services will exceed $2 billion due in large part to growing consumer demand and increased prevalence of connected devices.

From the article, "Study: Professional Tech Support Revenue to Exceed $2 Billion by 2013" by Jessica Kostek

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