Revenues for U.S. consumer and small to medium-size business (SMB) technology support services will grow nearly threefold in the next five years,with U.S. households accounting for over 40 percent of the $30 billion market,according to a report from Parks Associates. The firm’s research reports Consumer Technical Support Services:Overview and Opportunities for SMB Technical Support find broadband service providers in particular driving this market.

“The market opportunity for consumer- and SMB-oriented technical support services is significant because it is currently underutilized,”said Kurt Scherf,vice president and principal analyst at Parks Associates. “One-third of consumers and 44 percent of SMBs experienced computer-related problems,but only 13 percent of those people and 28 percent of those businesses used professional support services.”

From the article, Tech Support to Grow"

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