Monday, November 19, 2001

US dial-up users happy with Net service

Almost 75 percent of dial-up Internet user in the US are content with the quality of the service they use, reports CyberAtlas.

A survey of 2,500 households conducted by Parks Associates found that 29.1 percent of dial-up users are very satisfied with their Internet service, 19 percent are moderately satisfied, and a further 19 percent are somewhat satisfied.

Just under 11 percent were neutral on the subject, whereas 8.4 percent said they were somewhat dissatisfied, 3.9 percent are moderately dissatisfied, and 3.7 percent are not at all satisfied.

Parks Associates says that broadband providers may find it difficult to persuade large numbers of households to switch from dial-up to high-speed Internet access, as broadband access is two to three times more expensive than dial-up.

Furthermore, most of the dial-up users who do not intend to upgrade their Internet service say that dial-up is adequate for their online needs.

From the article "US dial-up users happy with Net service."

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