According to a study by Parks Associates titled 360 View: Supporting the Connected Consumer, “Unresolved technical problems with smart home devices have risen 240% in 3 Years. 79% of consumers have self-installed a smart home device, and most do not turn to integrators for assistance when there is a technical problem.” 

From the press release "Veego Gives Eyes to ISPs, Enabling Automatic Detection and Repair of Smart Home Problems."

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