Blog articles from 02/2022

At Design & Construction Week, Parks Associates—in collaboration with LG Electronics—recently led industry executives in discussions on consumer attitudes and behaviors towards new smart home technologies and connected devices. Here are insights from Sein Veit, VP, Product Management, GE Lighting, who participated in the panel, “ Design for Modern Living: Connectivity Driving New Trends. ” How do consumers view technology now versus before the Pandemic? During...

At Design & Construction Week, Parks Associates—in collaboration with LG Electronics—recently led industry executives in discussions on consumer attitudes and behaviors towards new smart home technologies and connected devices. Here are insights from Madison Saab, Channel Manager, Builder Program, Alarm.com, who participated in the panel, “ State of the Smart Home ” at the LG booth on the KBIS Show Floor. What are some of the new home services that manufacturers are...

Utilities are in a unique position as their customers span multi-generations, income and education segments, renters, homeowners, and individuals, in addition to families. In traditional, non-retail markets, which represent the majority of households, their relationship is long-term. They are a trusted advisor in their communities even though many consumers only interact with their utility when moving to a new residence, paying a monthly bill or when an outage occurs.  ...

Adoption of the connected lifestyle continues to expand as the supporting technologies mature and the value propositions of smart, connected devices and streaming services are better understood by consumers. Crossover opportunities are emerging between ecosystems in home security, home controls, entertainment, and energy sectors, among others. Currently, according to Parks Associates research, the average internet household has 14.5 connected devices including connected...

Consumer technical support needs are strongly influenced by the number and type of connected devices consumers have in their homes. More consumers working and attending school from home has led to an increase in the number of computing devices being used in broadband households. As consumers adapt to doing more activities virtually, they encounter more technical problems. At the same time, device manufacturers are adjusting technical support strategies to support customers...

In today’s smart TV market, the platform is the battleground. Due to the content consumption, user experience, feature options, and data-related revenue it enables – the smart TV software platform now is nearly as important as the hardware itself. The modern smart TV market is less than 10 years old. It is a success story of a once-niche concept that has since become an incredibly successful consumer electronics (CE) product and mainstay of the modern connected home....