Blog articles from 03/2013

TV Connect provides a great opportunity to catch up on trends in Europe, Latin America, and Asia. Every market really looks to the US to see what tech is coming next and then assesses the impact and likely timeline for that tech to hit their market. A few of the interesting takeaways include the following: Piracy is just killing TV services, VoD and legitimate OTT services in developing markets. Operators are desperate to find something to provide differentiation and cause...

Support.com has become the support partner for many brands including: Comcast, Sony, Time Warner, Symantec, Office Depot, OfficeMax, AOL, Staples, and TrendMicro. Companies partnering with Support.com can charge their customers a few dollars a month for advanced customer service, which can increase customer satisfaction and create brand loyalty. It's especially effective when compared to traditional customer service. Support.com offers many different services to companies;...

Parks Associates announced today that 78% of U.S. broadband households had a home network router in 2012, up from 54% in 2009, with adoption reaching 95% by 2016. The international research firm notes consumer demand for connected and mobile devices is fueling adoption of home network devices, which creates new and complex support demands on the connected home. Parks Associates will address the service and monetization opportunities in tech support, emerging from the growing...