Blog articles from 05/2020

The COVID-19 crisis is having a significant impact on video consumption with a large percentage of new subscribers adding video services. OTT services with significant gains in subscribers include Apple TV+ and Disney+, which is unsurprising given their recent launches into the market. OTT service providers are tapping into the captive at-home video consumer base brought on by shelter-in-place orders and work-at-home mandates. The combination of free content, promotional...

Subscription management and billing in the customer lifecycle is more important than ever before for media and entertainment companies. To thrive in today’s ever-changing market, business agility must be delivered through rich CRM-based subscriber lifecycle management to quickly launch new products, bundles, and promotions. On Thursday, June 11, 2020 at 8:30 a.m. PDT, Parks Associates’ Senior Director of Research Jennifer Kent  will join industry experts from Vlocity,...

As many states start to loosen shelter-in-place mandates, industry players are trying to understand the impact of the global pandemic on their respective markets. The COVID-19 pandemic and its economic impact are still largely evolving, and the industry and market response will continue to evolve as well. We have seen a limited number of new smart home product releases in Q1 2020. This could indicate that smart device brands are operating their businesses conservatively as they...

Parks Associates’ Connected Health Summit: Independent Living and Wellness is a three-day executive conference focused on the impact of connected devices and IoT healthcare solutions on consumers at home. Ahead of the event, Rob Schneider, Vice President of Sales and Marketing at OMRON and a member of the event's advisory board, shared his thoughts on what healthcare looks like in a crisis with the Parks team: 1. Telehealth and telemedicine solutions have been thrust to the...

Security industry watchers have anxiously awaited Q1 earnings calls to see how market leaders fared as a robust start to 2020 hit COVID-19 headwinds in March. A strong 2019 resulted in 31-32% of US broadband households owning a working security system, up a substantial 5% points over 2018. Eight-eight percent of security system owners have professional monitoring, according to a Q4 2019 Parks Associates study. The view from the top, thus far, is that the residential security...

International research firm Parks Associates announces the advisory board for its seventh annual Connected Health Summit: Independent Living & Wellness that will take place on September 1-3, 2020 at the Manchester Grand Hyatt in San Diego, California. The executive conference examines smart home platforms, on-demand services, voice assistants, and wearables that empower consumers, caregivers, and providers with new insight into patient health. Recent research from Parks...

Ahead of the Connected Health Summit , Parks Associates talked to Gene Wang, CEO and Co-founder of People Power Company, to get his insights on what the digital health industry will look like in the aftermath of COVID-19. Telehealth and telemedicine solutions have been thrust to the forefront of health care – what are the most important ways COVID-19 is impacting this market? Pro: Accelerating market adoption. Con: Slowing investor responsiveness. The healthcare...

Internet service providers (ISPs) are in the midst of a significant sea change. ISPs must support the quickly evolving internet access demands across the globe brought on by the COVID-19 crisis. They are being called on to keep consumers and businesses connected, and are suspending data limits, waiving late fees, halting service termination, opening public Wi-Fi hots spots, and providing free broadband service among other measures to assist the public. From Parks Associates Q1 2020...