Blog articles from 06/2022

Parks Associates continues its ninth annual Connected Health Summit  with the virtual conference, " Smart Home and Health: Modern Living ", on June 16 from 11 AM - 1:30 PM CT.  Ahead of the conference, Michael Don Ham, Co-Founder and President at RePure, provided insight on how customer demand for cleaner air quality has changed in a post pandemic world, and what this means for service providers. Michael will be speaking on the panel, "Air Quality in the...

The smart TV is now the most important video consumption device in US households for a variety of reasons . Not only is it consumers’ most-adopted video device and their most favored as the primary device for watching video, it is also the device best able to collect data on consumers’ combined entertainment consumption behavior and serve them targeted advertising. The companies controlling the smart TV platforms in use today are thus in control of the most significant point...

The multifamily housing market has become increasingly important to device manufactures as they seek to drive overall market adoption of the smart home products. Multifamily rental properties represent a particularly lucrative opportunity for smart device manufacturers since they deploy smart home device packages to multiple units at a time. Parks Associates research shows that 83% of multifamily builders report the ability to integrate smart home technology with property management...

Reduction of false alarms is a major goal for players in the home security industry. Currently, 36% of US internet households have a home security system with the vast majority professionally monitored. False alarms are a source of frustration for home security owners regardless of the type of alarm, and most (65%) have paid a fine as a result. With 62% of home security owners able to recall a false alarm in the past 12 months and nearly one-in-ten reporting they...

Telemedicine and on-demand virtual care services provide a remote solution for physician visits, transitional care after a hospital discharge, and ongoing chronic care management, which can lower costs for both patients and providers. These services are also incredibly convenient for consumers and can expand access for those who have difficulty getting to the doctor, whether due to distance, scheduling, or condition. Telemedicine provides the convenience and efficiency of not...

False alarms are a source of frustration for home security owners regardless of the type of alarm, and most have paid a fine as a result. With 62% of home security owners able to recall a false alarm in the past 12 months, and nearly one-in-ten reporting they experienced more than five, it’s clear why false alarms are such a common topic of discussion among security system owners, dealers, and monitoring providers. Consumers report that their systems misidentify too many moving...

Parks Associates research finds that most internet households (54%) think their electric bills are too high, and only 12% of broadband households are not taking any energy-saving actions. However, due to accelerating changes in the energy markets, with multiple sources now serving energy to the home and services such as on-demand pricing becoming more common, creating a much more complex environment for consumers. On Tuesday, June 28 at 1 PM CT US (2 PM ET / 11 AM PT), Parks...

Parks Associates research shows that 13% of consumers report they are not likely to purchase a new product from the same brand if they return a product from that brand. Those experiencing technical problems seek help through a variety of channels, including the manufacturer, product manuals, and support forums. Brands need to offer a variety of support resources. On Thursday, June 9, 2022 at 12 PM CT/ 9 AM PT, Parks Associates will co-host a complimentary webinar with RouteThis,...