"webcast" articles

Protecting customer information is not just about protecting the customer but also protecting the operators’ investments in video analytics data. Any security breach reduces customer trust in their video service provider and reduces the trust of vendors, partners, and advertisers in the ability of an operator to provide valuable analytics information and insight. Join Parks Associates and Verimatrix on Tuesday, July 19 for a complimentary one-hour industry webinar  examining...

Research from Parks Associates shows signs of rising consumerism in the healthcare markets, with one-third of U.S. broadband households owning and using at least one connected health or wellness device. The research firm reveals that 40-45% of consumers with a chronic condition have used at least one health app. Parks Associates will present topline research findings from its Connected Health Tracker Service on Thursday, July 28, during a complimentary digital health webcast....

With an estimated 20 to 50 billion cloud connected and IoT products by 2020, established players and new entrants are looking at ways to create a seamless connected experience and how interoperability and ease of use impact the adoption rate of IoT products. The smart home is at the forefront of consumer IoT, particularly for categories such as connected lights, locks, security systems, and thermostats. Kitchen appliances also play into this ecosystem but are evolving at a different...

Recent Parks Associates research finds that with the demand for smart devices increasing, consumers are demanding a more convenient way to control those home devices with the use of their smart devices. Consumers want to be able to control their home devices and by utilizing the features provided on their phones or tablets, such as downloading apps that allow the consumer to monitor their thermostat, air conditioning, alarm system, etc., they are able to have the control they desire with...

Parks Associates research estimates that by the 2019, the number of smart homes with an installed controller will increase to 24.5 million. The rise in consumer adoption of health/wellness devices has created new opportunities for nontraditional players to offer innovative healthcare products and services. Parks Associates, Philips, and ADT Health recently partnered together to co-host a complimentary industry webcast  that explored the top connected health use cases in the...

I recently cohosted a webcast with Support.com titled Behind the Scenes – Support Strategies for IoT Success . We discussed current consumer experiences with new connected devices and new models of support that can improve customer experience and drive product adoption in smart home and other IoT industries. The market for smart home devices and systems has been gaining traction over the past few years, due, in part, to a broad range of companies that offer a myriad of products...

Support services have become an integral part of the customer’s journey, especially in the Internet of Things. Parks Associates research shows that roughly 50% of those owning smart home devices experience problems with at least one device on a monthly basis. Additionally, smart home products and services will generate an additional seven million tech support requests in 2015 . Parks Associates and Support.com recently partnered together to co-host a complimentary industry...

Market transformations are expanding healthcare into new, non-acute settings, including the connected home, where companies are actively seeking out new growth opportunities. Already nontraditional players are exploring smart home offerings such as security monitoring, which has obvious parallels to home-based health and wellness solutions as well as independent living products and services. Parks Associates research shows: One-third of U.S. broadband households plan to...