"tech support" articles

Seagate launched a new external hard drive that continues the proud GoFlex tradition, but with a few new features and a totally new name: the Seagate Backup Plus line. The newest feature is the social media integration. The Backup Plus line is the world’s first external hard drive that provides backup for content on social networks. The refined dashboard can save pictures from a Flickr or Facebook account with one click and a separate share...

Written by Brett L. Sappington, Director of Research I have great hopes for the personal cloud. The industry has discussed uber-connectivity for consumers for years. Now that we are inching closer to reality, companies are testing various products, services, and business models. During this week's CONNECTIONS 2012 conference, one of our panels examined this area and how companies could make money in "personal cloud" services. I led the discussion, with...

EchoStar Corporation and Troppus Software announced John Fisher, CTO & CSA, Troppus Software ; VP Product & Technology, EchoStar Corporation , is participating as a speaker at CONNECTIONS™ at TIA, June 5-7, at the Gaylord Texan. Mr. Fisher will participate in the session “The Evolution of Customer Care: Technical Support and Beyond" on Tuesday, June 5, 11:15 A.M. The whole-audience session, moderated by Kurt Scherf, VP, Principal Analyst, Parks Associates, examines...

Research indicates cloud-based solutions will greatly expand the service market for U.S. small and medium businesses (SMBs), where currently only 21% use offsite data backup, 16% have used technical support, and 9% use virtual server solutions. Waterstone Management Consulting will address market growth, new business models in SMB managed services, and the impact of the cloud during a special networking event, "SMB Cloud Services: New Revenues & Opportunities," at...

Consumers: Expanding Tech Support provides research and analysis of consumer experiences, preferences, and expectations for premium home technical support services. This consumer research project helps service providers, retailers, OEMs, software vendors, and third-party providers understand the consumer mindset as it relates to tech support, resulting in new and successful marketing and sales strategies. • Tracks consumer willingness to pay for premium tech support • Gives...

On April 25, Best Buy and AARP announced a Geek Squad program aimed at older technology users (age 50+). The Geek Squad Tech Support & Guidance for AARP Members is $169.99 for a one-year subscription. In addition to providing the standard break/fix technology services for which Geek Squad is well-known, other features of the subscription include access to a personal shopper service with exclusive e-mail access, electronics recyling, set-up and training of equipment, and discounts on...

U.S. revenues for both consumer and SMB-oriented technical support services totaled $16 billion in 2011 and will double to roughly $32 billion by 2015. This is a huge opportunity for support service companies and service providers. Emerging service areas for both the consumer and the SMB markets include smartphone and tablet setup and configuration, particularly as businesses contend with the rising trend of "BYOD" (bring your own device). In addition to well-established brands...

CONNECTIONS™ Summit at CES , hosted by  Parks Associates , is an interactive event focused on trends, emerging business models and technologies, and growth opportunities for companies developing products and services for the digital home. The 2012 event will take place on January 10 during the International Consumer Electronics Show in Las Vegas. Join us for a full day of sessions! Smart TV 2012 Outlook Explore television's evolving role as the...