"tech support" articles

Please join Parks Associates and Radialpoint for a complimentary webcast Thursday, October 20, at 1 p.m. CT . This webcast explores how connected home stakeholders can rethink customer support and the delivery of holistic services to grow and maintain a loyal customer base. This webcast also applies to a variety of connected home stakeholders and will cover: key challenges facing today's connected home stakeholders; strategies to expand the business model by using support to...

Parks Associates released a new white paper, "The Opportunity for National Brands in SMB Technical Support Services," forecasting growth opportunities in the tech support market for small and medium businesses.The U.S. market will exceed $20 billion by 2015, according to Parks Associates , which notes the 2008 launch of AT&T's Tech Support 360 as a significant milestone in this market because this service was the first to integrate communications, data services, and...

Parks Associates' new white paper, The Opportunity for National Brands in SMB Technical Support Services , developed for PlumChoice , addresses key trends emerging from SMB support offerings: SMB IT expenses; future spending; remote access services; and market opportunities for service providers and other players. Details the current state and future potential of national technical support services in the SMB market: • There are roughly 5.7 million U.S. businesses with...

Parks Associates' industry reports include facts, forecasts, background, and analysis of leading players in emerging markets. Reports typically contain market analysis, unit and revenue forecasts, technology reviews, global and regional analysis, and player profiles. Cloud-based Value-added Services This report provides a comprehensive analysis of value-added services delivered by broadband service providers. It examines the trends, technical issues, business models, and...

Join Parks Associates and PlumChoice for a complimentary webcast Thursday, September 15 , 1 p.m. CT. Presenters Josh Clifford, Vice President & General Manager, Business Services, PlumChoice and Kurt Scherf , Vice President & Principal Analyst, Parks Associates will examine the best practices for launching a national SMB technical support service and will focus on the following questions: What is the appropriate mix of services to offer? What is the appropriate...

Great conversation on the Wednesday panel at CONNECTIONS™ : Technical Support as a Value-added Service . Some key points from this and follow-on discussions: iTOK shared the data point that 30% of incoming calls convert to paid users, and of those, 80% become subscribers. PlumChoice is handling the technical support calls for its Home Monitoring and Control solution (per Eric Bruno's keynote). Dell is offering premium phone support in the U.S. and China,...

Revenues for U.S. consumer and SMB technology support services will grow nearly threefold in the next five years, with U.S. households accounting for over 40% of the $30 billion market. The firm's new research reports - Consumer Technical Support Services: Overview and Opportunities for SMB Technical Support – find broadband service providers in particular driving this market. Major retailers and OEM efforts are also important in promoting technical support services to a wider...

The U.S. market for small- and medium-sized technical support services will grow to nearly $9 billion by 2015.  Kurt Scherf, VP, Principal Analyst, Parks Associates, and Josh Clifford, VP & General Manager, Business Services at PlumChoice, will address changes in the market and examine unique SMB technology needs and the associated revenue opportunities, support environments, and go-to-market strategies for companies interested in launching support services for SMBs during...