Churn rate among OTT services at 41% in Q1 2020; 8% of US broadband households trialed four or more OTT services during COVID-19 crisis

Monday, June 29, 2020

Steve Nason to present key findings at StreamTV Summer Research Summit

Parks Associates Research Director Steve Nason will present the keynote "The Impacts of COVID-19 on OTT" at the StreamTV Summer Research Summit on Tuesday, June 30, featuring key findings from the research firm’s latest consumer and industry research. Parks Associates reports the churn rate for OTT services increased from 35% in Q1 2019 to 41% in Q1 2020. During the COVID-19 crisis, more than two in five US broadband households have trialed an OTT service, and 8% of households have trialed four or more services.

“We are seeing a record number of consumers experiment with new OTT services as a result of the COVID-19 crisis and the shifts in strategy in the industry,” said Steve Nason, Research Director, Parks Associates. “OTT services are offering extended free trials to build up engagement, and 8% of US broadband households report they have subscribed to at least one new OTT service since the COVID-19 crisis began.”

Among these new subscribers, 49% subscribed to Disney+ and 27% subscribed to Apple TV+, so conditions created by the crisis helped these services quickly increase their subscriber base. A key question going forward is whether subscribers will keep these services as fewer households shelter-in-place. A significant challenge, especially for services relying on original programming, is delivering new content since production on many series has halted.

“The industry is working on new hybrid content strategies as a result of production halts,” Nason said. “Major players like AT&T for Warner Brothers and Comcast for Universal Studios are greatly concerned about the delays in content production on the launches of new services, like HBO Max and Peacock. Free trials will bring in new subscribers at the launch, and roughly seven in ten have subscribed to at least one OTT service they have trialed. OTT services need to be creative in building an engaging service, but during this time of heavy video consumption, OTT services have the opportunity like never before to win over new video consumers and retain them as long-term subscribers.”

Nason will present "The Impacts of COVID-19 on OTT" on June 30 at 2:10 PM CST. Parks Associates’ Consumer Perception of OTT Video covers consumer perception of the top OTT video services, their libraries, and features. It also addresses how the COVID-19 crisis has impacted service uptake and usage. COVID-19: Impact on Communications and Entertainment quantifies the short- and long-term impacts related to consumer behavior and engagement with broadband, pay-TV, and OTT video services as a result of the COVID-19 crisis.

To request data or an interview, please contact Rosey Ulpino at [email protected], 972.996.0233.

About Parks Associates: Parks Associates, a woman-founded and certified business, is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates provides business intelligence and research services through its proprietary methodologies developed over decades, including quarterly surveys of 10,000 internet households.

The company's expertise crosses many industries: home security and smart home, streaming video, broadband and pay-TV services, digital media and platforms, gaming, Wi-Fi and home networks, connected health, support, consumer electronics, home control systems, energy management, and tech solutions for the multi-dwelling (MDU), small-to-medium business (SMB), and commercial building markets.

Each year, Parks Associates brings thousands of leaders together for its webinars and annual events. The firm hosts the annual executive research and strategy conferences CONNECTIONS™, Connected Health Summit, Smart Energy Summit, Smart Spaces, and Future of Video. https://www.parksassociates.com

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