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Consumer Research
Primary ResearchSubscribe TodayThe Parks Points newsletter features all aspects of our research, including smart home, IoT devices, entertainment and digital media, security, energy, health, and consumer data. Subscribe Now | COVID-19: Impact on Telehealth Use and PerspectivesDownload Table of Contents (PDF) Executive Summary Industry Insight Telehealth Service Use Types of Telehealth Services Used Appeal of Telehealth Approaches Telehealth Service Channel Impact of Visit Quality on Future Service Use Use of Teletherapy/Counseling Services By COVID-19 Diagnosis By Job Changes Due to COVID-19 Willingness to Share Smartphone Data To Track COVID-19 Privacy Protections that Encourage Smartphone Data Sharing for Contact Tracing Impact of COVID-19 on Consumer Health COVID-19 Status (Q2/20) COVID-19 Symptoms Experienced by Age Group (Q2/20) Health Concern by Social Distancing Behavior (Q2/20) Steps Taken to Protect Senior Family Members (Q2/20) Actions Taken As a Result of COVID-19 Symptoms (Q2/20) Telehealth Familiarity and Use Familiarity with Telehealth Services (Q2/20) Use of Telehealth Service (2017 - 2020) Telehealth Service Use, by Delivery Method (2019 - 2020) Telehealth Service Users, by Demographics Payment Method for Using Telehealth Service (Q2/20) Use of Telehealth Services Since COVID-19 Began (Q2/20) Telehealth Service Providers and Channels Telehealth Service Channel (2019 - 2020) Telehealth Service Channel by Age (Q2/20) Specific Telehealth Services Used (Q2/20) Specific Mental Health Services Used (Q2/20) Appeal of Telehealth Approaches (2019-2020) Appeal of Telehealth Service Channels, by Familiarity with Telehealth Appeal of Telehealth Approaches By COVID-19 Symptoms Experienced (Q2/20) Telehealth Service User Experience Medical Issues Consulted Using Telehealth Services (Q2/20) Reasons for Using Telehealth Services (Q2/20) Reasons for Using Telehealth Services Over In-Person Consultation by COVID-19 Symptoms Experienced (Q2/20) Outcomes of Telehealth Service Visit (Q2/20) Consumer Perception of Telehealth Service Quality (Q2/20) Likelihood of Using Telehealth Services (Q2/20) Impact of Visit Quality on Future Service Use (Q2/20) Barriers to Telehealth Use Telehealth Service Barriers (Q2/20) Telehealth Service Barriers (2019 - 2020) Telehealth Service Barriers By Age (Q2/20) Connected Health Devices and Remote Patient Monitoring Appeal of Telehealth Approaches – Devices and Data (2019-2020) Overall Adoption of Connected Health Devices (2013 - 2020) Adoption of Connected Health Products (Q2/20) Interest in Remote Monitoring-Based Telehealth Services (Q2/20) Top Wearable Brands (Q2/20) Interest in Sharing Data from Devices (Q2/20) Emerging Technologies: Contact Tracing and Self-Diagnostic Apps Willingness to Share Smartphone Data To Track COVID-19 (Q2/20) Privacy Protections That Would Convince Smartphone Users to Share Data (Q2/20) Willingness to Share Smartphone Data to Track COVID-19 (Q2/20) Use of Self-Diagnosis Apps (Q2/20) Agreement on Use of Self-Diagnosis Apps (Q2/20) Use of Self-Diagnosis App By COVID-19 Symptoms Experienced (Q2/20) Publish Date: 3Q 2020 Slides: 61 Authored By: Kristen Hanich - Director of Research Yilan Jiang - Senior Director of Consumer Analytics Keshav Jaiswal - Consumer Insights Analyst II Xiaofan Tan - Consumer Insights Analyst II
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